PRIVACY POLICY
Last Updated: October 20, 2026
INTRODUCTION
Total Care Dental & Orthodontics (“TCD,” “we,” “our,” or “us”) respects your privacy and is committed to protecting information collected through this website.
TCD Specialty Group is a division of Total Care Dental & Orthodontics. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or interact with tcdspecialtygroup.com (the “Website”).
This Privacy Policy applies to information collected through this Website. It does not replace our Notice of Privacy Practices governing protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable health privacy laws.
By using this Website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Information You Provide
We may collect information that you voluntarily provide through the Website, including:
• Name
• Telephone number
• Email address
• Appointment information
• Referral information
• Dental or health-related information that you choose to submit
• Uploaded records, radiographs, documents, or other files
• Information contained in messages or inquiries
• Any other information you voluntarily provide
If you are a referring provider, we may also collect information about your practice and information submitted in connection with a patient referral.
Please provide only information reasonably necessary for the purpose of your communication or request.
Information Collected Automatically
When you visit the Website, certain information may be collected automatically, including:
• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring and exit pages
• Date and time of visits
• General Website interaction and usage information
• Cookie, device, or similar identifiers
We may use this information for Website functionality, security, fraud prevention, performance monitoring, analytics, troubleshooting, and improvement of our Website and services.
COOKIES AND SIMILAR TECHNOLOGIES
We and service providers that support our Website may use cookies, scripts, local storage, and similar technologies.
These technologies may be used to:
• Maintain Website functionality
• Remember preferences
• Analyze Website performance and usage
• Protect the Website against malicious or fraudulent activity
• Support accessibility features
• Improve the user experience
Where required, our Website may provide tools that allow you to manage certain cookie preferences.
You may also configure your browser to block or delete cookies. Disabling certain cookies may affect Website functionality.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to help operate, maintain, secure, host, analyze, or improve the Website and to provide Website functionality.
These providers may receive information necessary to perform services on our behalf. Examples may include providers of:
• Website hosting and infrastructure
• Security and fraud prevention
• Website analytics
• Accessibility technology
• Online forms and communications
• Email delivery
• Scheduling functionality
• Content delivery and performance services
We require service providers to handle information in accordance with applicable contractual and legal requirements.
We do not sell personal information for money.
We do not knowingly sell or share personal information for cross-context behavioral advertising as those terms are defined under applicable California privacy law.
ACCESSIBILITY TECHNOLOGY
We use UserWay accessibility technology to help improve the usability and accessibility of the Website.
Like other Website technologies, accessibility tools may process certain technical information necessary to provide their functionality.
For additional information regarding our accessibility efforts, please review our Accessibility Statement.
HOW WE USE INFORMATION
We may use information collected through the Website to:
• Respond to inquiries
• Process appointment requests
• Process and coordinate patient referrals
• Communicate with patients, prospective patients, referring providers, and others
• Provide requested information or services
• Operate and maintain the Website
• Improve Website functionality and user experience
• Protect against security threats, misuse, or fraudulent activity
• Maintain business and administrative records
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal rights
HEALTH INFORMATION AND HIPAA
Information that you provide through the Website may, in some circumstances, constitute protected health information (“PHI”) under HIPAA or other applicable health privacy laws.
When information is subject to HIPAA, our use and disclosure of that information is governed by HIPAA and our Notice of Privacy Practices.
This Website Privacy Policy is not intended to replace or modify our Notice of Privacy Practices.
If you are submitting patient information as a referring provider, please submit only information reasonably necessary for the patient’s referral and care coordination.
ONLINE FORMS AND COMMUNICATIONS
We use reasonable safeguards designed to protect information submitted through Website forms.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Please do not send sensitive medical, financial, or other confidential information through ordinary email unless specifically instructed to do so through an approved secure communication method.
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website.
These measures may include encrypted connections, access controls, security monitoring, and other safeguards appropriate to the nature of the information involved.
Despite these safeguards, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
RETENTION OF INFORMATION
We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, maintain appropriate business and clinical records, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
THIRD-PARTY WEBSITES
The Website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, accessibility, security, or content practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing information to them.
CALIFORNIA PRIVACY RIGHTS
California residents may have certain rights regarding their personal information under applicable California law.
Depending on the law that applies to the information and our relationship with you, these rights may include the right to request information regarding personal information we have collected, request correction of inaccurate information, request deletion of certain information, or exercise other privacy rights provided by law.
Certain information may be exempt from these rights, including information governed by HIPAA or other applicable healthcare privacy laws.
To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing a request.
DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS
Some browsers provide “Do Not Track” signals or other privacy preference mechanisms.
Because there is not a single universally accepted standard governing all browser-based Do Not Track signals, the Website may not respond to all such signals.
Where required by applicable law and supported by our Website technology, we will honor legally recognized privacy preference signals.
CHILDREN’S PRIVACY
This Website is intended for use by adults, including parents and legal guardians seeking dental services for children.
We do not knowingly solicit personal information directly from children under the age of 13 without appropriate parental or guardian involvement.
Parents and legal guardians may provide information regarding a child when requesting appointments, referrals, or dental services on the child’s behalf.
BUSINESS TRANSFERS
If all or part of our business or assets are involved in a merger, acquisition, reorganization, financing, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
LEGAL DISCLOSURES
We may disclose information when reasonably necessary to:
• Comply with applicable law, regulation, subpoena, court order, or other legal process
• Respond to lawful governmental requests
• Protect the rights, property, or safety of TCD, our patients, Website users, or others
• Investigate fraud, security incidents, or misuse of the Website
• Establish, exercise, or defend legal claims
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or Website functionality.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, please contact:
Total Care Dental & Orthodontics
TCD Specialty Group
5703 S. Vermont Ave.
Los Angeles, CA 90037
Phone: (323) 751-5600
Email: [email protected]
Website: tcdspecialtygroup.com